Showing posts with label design. Show all posts
Showing posts with label design. Show all posts

Monday, November 17, 2014

Why draw lines between a brand, branding & marketing?


Branding developed without audited
marketing intelligence may be wasted.
It is not uncommon for executives who finally bless a brand review do so as a necessary backlash to years of brand neglect. However, discussing Brand and Branding outside the context of an overall Marketing self-assessment is an exercise in the proverbial tail wagging the dog. If you can start the healing anywhere, start the process with marketing. Here’s why.

Historically, most in the small to medium business category are challenged to effectively manage their brand. With scarce resources, an executive who ignores the foundations of an essential marketing foundation squanders opportunity and a viable long term path to success in favor of short term flash and unnecessary risk. We’ll begin by describing the differences and overlap of Brand, Branding and Marketing, starting with the most visible (the Tail) and work our way through to the most strategically important (the Dog).

The word brand derives from a burning mark, a sign and a certification. In today’s narrowest marketing parlance, a brand is a logo. Virtually all who are exposed to our commercial world are fundamentally aware of the significance of logo as brand. None can argue against the caretaking of an identity, a logo design (or redesign) with attendant usage guidelines as a noble effort.

Lacking brand application guidelines or direction, well intentioned employees will populate their communications with every conceivable possibility for personal expression, causing employer mis-representations and contributing to market confusion. Symptoms of brand neglect include:

  • Abundance of logo tweaks and settings - simply because it’s so easy!
  • Tag lines that come and go with popular tides.
  • Corporate, division or department identities presented inconsistently with a logo creates an amateur impression of the company as a whole, does not instill confidence.
  • Sales channels that plop corporate logos willy nilly into jarring displays of affiliation, hinder more than help the desired effect of a stable relationship.

Today, in its broadest sense, a brand has come to signify everything an entity stands for, and thus begins the overlap and confusion with Branding and the over-arching Marketing function.

Branding is the act of promoting a company or product with distinctive design or advertising. The term Branding is a natural extension of activities associated with a corporate brand and requires extended creative attention and management. Why split such hairs? Beyond establishing a Brand, or a corporate mark, Branding also involves art and direction approved at the highest corporate level. Branding brings discipline to: graphic design, photography, illustration, videography, and all forms of content development to unleash a powerful gamut of promotions on a mission to proactively charge markets. The harmonizing of corporate Brand with Branding efforts results in effective market perceptions.

Marketing encompasses and supports all actions required to communicate a corporate value proposition to its target markets. As a science, marketing includes the identification of meaningful markets, their motivations, and response triggers.

A larger issue looms even as we have ironed out the finer distinctions between brand and branding. Consider:

if…

Brand = logo = identity
Branding = Brand x distinctive promotions.


If we were to end our argument here at branding, essentially a multiplier of promotions, our branding activities would be unchecked.

So, we need…

Marketing = Branding ÷ value research


With the addition of Marketing to our series of equations, Branding becomes focused, directed at where and how it will do the most good, and Brand provides the essential market signature. An organization’s unique value proposition supported by an overall look and feel that is managed for consistency becomes that company’s brand

Conclusion:
A brand as an identifying mark needs and deserves TLC. Branding demands more and therefore requires more information gathering to be cost-effective. A company has the best chance of success when its marketing; that is, information gathering and direction for how it is to be precisely communicated; takes the lead in sales operations.

Emil Walcek, President,  EJW Associates Inc.

Monday, May 12, 2014

What you need to know beforehand: Websites, SEO & Search Marketing

Confused about the functional roles of website design & development, website maintenance, SEO & search marketing in general? You're not alone. Yet, few budgetary line items have more impact on marketing ROI. For visitors & prospects a website is the company and visa versa: a company is the sum of its Internet marketing. Online exposure in all forms is what defines a B to B company for its customers, prospects, and other business contacts.

So let's manage expectations for both developers and site owners with a review of basic industry questions and definitions. It's a good, self fulfilling prophecy that when all stakeholder start on the same page we've taken the first step toward making practical & cost-effective Internet marketing production and maintenance choices.

What's included in website design? - Website Design encompasses the overall look and feel of a website, from the home page to inside screens. Design is fun, but because all websites are interactive to some degree, web design must also include the site visiter's interface with all aspects of the site, including structure.

So, website design, and user interface design in particular, requires a unique combination of graphic arts creativity, left brain logic, and a grounding in current technologies. Impossible in a single talent? Because devices, technology and standards continue to advance at light speed, interdisciplinary teams are more the norm than an exception.

A website design specification that outlines project scope with clearly defined deliverables will help manage expectations for a new or upgraded website.  Note: even in the design phase, development functionality (discussed below) may be addressed in general sense.

What's included in website development? - Another name for Website Development could be website production because it includes whatever it takes to make the approved website design a functional reality. This phase requires an intense focus on how everything in a website is to work and the information that will be conveyed to site visitors in every screen. This may include:
  • Setting up or migrating Domain Name & hosting account
  • Creating or purchasing illustrations, graphics, professional photography
  • Creating or adapting written content
  • Creating animations, videos & other multi-media
  • Building an Administrator Dashboard
  • Template setup/coding to design specifications
  • Populating new site with content
  • Functionality scripting, coding
  • Integration with CRM & other databases
  • Integration with eCommerce financial systems
  • Beta website functional review, debug, revisions
  • Final website roll-out
Website maintenance - Even a "brochure-ware" website is not a set it and forget it proposition. Not only do freshened websites garner more Search Engine ranking points, but an updated website is a marketing asset. Creating and refreshing content is a big deal.

SEO (search engine optimizing) is the process of optimizing a website so that it may rise to a top result in a Google, Yahoo, Bing search. When querying a search engine both natural (organic) and paid advertising listings are displayed in select areas within 100's or 1,000's of result pages. Search engines have special algorithms to ensure the most meaningful listings for a given search string are given top priority. This applies to both natural and paid listings

Optimizing a website to enhance a website's status in a natural search result is the sole focus of SEO, and requires yet another area of expertise. SEO has evolved from a combination of tricks and value-add practices to solely value-add content and link practices to warrant a priority rank. Today, search engine optimizing a website requires an initial setup with ongoing SEO only required to the extent keyword focus may change.

Search Marketing (or Internet Marketing) is an all-encompassing discipline that includes whatever it takes to promote a website in the context of a marketing search. Traditionally, Search Marketing was more narrowly focused Adword or "click" advertising and SEO efforts. But today, a marketer may use a wide variety of inbound or outbound strategic tools to enhance website and company exposure:
  • Websites
  • Landing Pages
  • SEO
  • Adword or "click" advertising
  • Banner advertising
  • Direct Mailing or ePromotions
  • PR & Content Marketing
  • Analytical Tools
Each of these tools may be employed individually or in some combination in an integrated marketing effort. 

For more information on agency services for website development & hosting call me at 770-664-9322, or visit http://www.ejwassoc.com/what-we-do/web-design-development/

Monday, May 6, 2013

Checklist for a Smooth Website Integration Project

Launch with senior buy-in
Who are the sponsors and stakeholders in the project and what is the budget allocation?

It always helps to know the final budget figure, but more importantly senior management must be on board and prepared to give full support.

Detailed project plan
Project-planning can be complex and frustrating.
Formal project plans force everyone involved, to consider all essential phases, steps, and the order in which to proceed. "Work a plan, and plan to work." "Failure to plan is planning to fail."

Team members must be available for meetings, milestone reviews, content provisioning, development support, testing, sign offs.

End user involvement is essential with representatives from every dept providing input from the get-go.

Hardware & hosting specifications should exceed expectations for performance, & integrating with internal systems.

Test, test, test
Testing is essential to project success. Whether it is unit testing (which tests one facet of the system) or integrated testing (which tests all components, including existing interfacing systems), testing should be done by current employees along with a testing script. Detail, ahead of time, what all outputs should look like. Testing data and processes should vet all scenarios, including good and bad data. System and network testing should include load tests with results reports.

Recovery plan in the event of failure
Managers know what go-live success looks like -- and when it's time to pull the plug. Every project should have a go-live backup plan in case failure becomes the only option.

Expert recommendations 
Don't countermand without testing outcomes. Don't hope. Test. Listen to your experts most of the time.

Project plan
Any project with an estimated timeline longer than a few weeks should have a realistic, detailed project plan. Besides forcing stakeholders to consider all tasks and tactics, doing so will force development of realistic timetables. A detailed project plan will win every time versus "best guess" or a gut feeling.

Set expectations
How is the new system going to act?
How are transactions and transaction times different?
Who do end-users call if they have problems?
How long is the go-live troubleshooting team going to be on site?
Set accelerated support options to minimize customer frustrations.

Training
It's not just users who need training, but project leaders, troubleshooters, and help-desk staff, too.
Delay the project if appropriate training is not given.


Paraphrased from InfoWorld Daily article "11 signs your IT project is doomed" by Roger A. Grimes